FAQs

Orders are usually processed and shipped within 2–3 business days of purchase.
During peak seasons, holidays, or promotional periods, processing time may be slightly longer, but we always strive to dispatch orders as quickly as possible.

Shipping times vary as we ship worldwide from different fulfillment centers, depending on your location.
Average shipping time: 7–20 business days.
Please note that customs procedures, local courier delays, or extreme weather conditions may affect actual delivery times.

Orders may be cancelled within 12 hours of purchase.
After this window, your order has likely been processed and is preparing for shipment or has already been shipped. At this stage, unfortunately, we are unable to cancel it.
We understand this may be inconvenient, but our goal is to provide fast and efficient service by dispatching orders promptly.

We want you to be happy with your purchase. If there is an issue with your order, please review our policy:

If your order arrives defective, damaged, or incorrect, please contact us within 7 days of receipt.
Our customer service team will carefully review your request. If approved, we will arrange for a replacement or appropriate solution.
Please do not return any products before contacting us, as unapproved returns may not be accepted.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
⚠️ Final Sale Items: For hygienic reasons, cosmetics, lingerie, and underwear/shapewear cannot be returned or exchanged.
We reserve the right to decline return requests that do not meet our policy conditions.

We accept a variety of secure payment methods, including:

All transactions are encrypted and protected for your security.

If you have further questions or need assistance with your order, please don’t hesitate to contact us:
📧 Email: yczfragrance@gmail.com

Our customer service team is happy to help and will respond to inquiries as quickly as possible.

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