Return & Refund Policy

At YCZ Fragrance, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

To be eligible for a refund:

• Items must be returned within 30 days of delivery

• Products should be lightly used or in acceptable condition

• Excessively used, intentionally damaged, or improperly handled items may not qualify for a refund

• Proof of purchase or order confirmation is required

How to Request a Refund

To start a return or refund request, please contact our support team at:

📧 Support@YCZfragrance.com

Please include:

• Your order number

• Reason for the request

• Photos or videos if the item arrived damaged, defective, or incorrect

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received

• The product arrived damaged or defective

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Shipping fees are non-refundable.

Refund Processing

Once your return has been received and inspected, we will notify you by email regarding the approval status of your refund.

If approved:

• Refunds will be issued to your original payment method

• Please allow 3–10 business days for processing, depending on your payment provider

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery and we will make it right at no additional cost to you.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

• Orders that have not yet shipped can usually be canceled for a full refund

• Once an order has shipped, it can no longer be canceled and must follow the standard return process

Lost, Stolen, or Missing Packages

YCZ Fragrance is not responsible for packages lost or stolen after delivery has been confirmed by the shipping carrier.

If your tracking information shows “Delivered” but you cannot locate your package, please contact the shipping carrier directly for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Orders shipped to an incorrect address provided by the customer are not eligible for refunds or free replacements.

Additional shipping fees may apply for returned or re-shipped packages.

International Orders

Due to the high cost and complexity of international shipping, all international orders are considered final sale.

However, if your order arrives damaged, defective, or incorrect, please contact us and we will work with you to resolve the issue.

Non-Refundable Situations

Refunds may not be granted in the following cases:

• Excessively used products

• Intentional damage or misuse

• Unauthorized returns

• Orders marked as delivered by the carrier

• Incorrect shipping information provided by the customer